# Last mile experience, built for your brand

WISMO calls, failed deliveries, and post-purchase silence cost retailers customers and margin. project44 eliminates all three.

project44’s eCommerce logistics platform gives retailers the visibility, intelligence, and communication tools to turn every delivery into a seamless brand experience, from the moment an order is placed to the second it arrives at the door.

[Get a demo](/content/get-a-demo/index.html)

[Contact sales](/content/contact-sales/index.html)

## 160+

last mile carrier integrations

## 50M

monthly shipments

## 25B

shipment events tracked

## 30M

consumer alerts sent monthly

### Consumer Visibility

[Learn more](/content/platform/ecommerce/consumer-visibility/index.html)

Give shoppers a branded tracking page with real-time shipment updates and personalized delivery alerts, so every post-purchase moment reinforces trust in your brand.

### Predictive Delivery Dates

[Learn more](/content/platform/ecommerce/predictive-delivery-dates/index.html)

Display delivery date predictions powered by 21 billion shipment events directly in the shopping cart, giving customers the confidence to complete their purchase before they second-guess it.

### Last Mile Insights

[Learn more](/content/platform/ecommerce/last-mile-insights/index.html)

Get clear, actionable visibility into how your carrier network is performing, so your team can identify what is working, fix what is not, and continuously raise the bar on delivery quality.

### Last Mile Resolution

[Learn more](/content/platform/ecommerce/last-mile-resolution/index.html)

A dedicated hub automatically surfaces distressed shipments in your network and equips your team with self-service tools to resolve issues fast, protecting customer satisfaction at every turn.

### Last Mile Connect

[Learn more](/content/platform/ecommerce/index.html)

Access normalized, enriched, and predictive delivery data across all modes via API. Drive NPS and maintain control of your brand experience with advanced delivery communication.

### Delivery Appointment Scheduling

[Learn more](/content/platform/ecommerce/index.html)

Scheduling is built directly into the branded tracking experience and delivery notifications, making it effortless for customers to book a time that works for them and reducing failed delivery attempts for you.

## Benefits

### **Drive revenue growth**

A superior post-purchase experience directly improves NPS, and a 7-point NPS increase correlates to a 1% lift in revenue. Retailers that differentiate on delivery experience see measurable growth.

### **Reduce operational cost**

Accurate, real-time visibility and proactive alerts help businesses reduce WISMO call volume by up to 50%, lowering support costs while improving the customer experience at the same time.

### **Build lasting loyalty**

Predictive delivery dates, real-time tracking, and proactive notifications give customers the transparency they value, making them significantly more likely to return and purchase again.

## How it works

### **01**

### **Drive cart conversion**

Show shoppers accurate delivery windows at checkout, backed by the industry’s largest shipment dataset.

### **02**

### **Keep customers informed**

Proactive alerts and predictive delivery dates eliminate uncertainty from the moment an order ships.

### **03**

### **Predict delivery issues**

Machine learning models flag at-risk shipments before they fail, so your team can act before the customer notices.

### **04**

### **Resolve exceptions fast**

A central dashboard lets customer service teams action distressed shipments quickly, reducing resolution time and escalations.

### **05**

### **Optimize your carrier network**

Use performance analytics to negotiate smarter contracts, shift volume to top performers, and continuously improve [delivery outcomes.](http://-https//www.project44.com/blog/winning-the-last-mile-building-loyalty-through-personalization-not-speed/)

## eCommerce logistics for every team

### eCommerce & Marketing

Improve customer experience with industry leading [last mile](/content/resources/what-is-final-mile-delivery/index.html) data, configurable branded tracking experiences, and customizable alerts to increase CSAT & NPS.

### Customer Service

Decrease WISMO inquiries by 50% and cut time to solve in half with automated case management and a last mile control tower.

### Logistics Teams

Proactive notification of order issues to solve exceptions before they impact customers; carrier insights to uncover cost saving opportunities.

### Procurement & Finance

Data-driven last mile network optimization with carrier performance metrics that allow you to select the best provider.

## Optimize [Last Mile Delivery](/content/resources/what-is-last-mile-delivery-in-supply-chain/index.html)

See how project44 helps retailers reduce WISMO inquiries, improve delivery NPS, and build customer loyalty through every shipment.

[Get started](/content/get-a-demo/index.html)