Last Mile Visibility & WISMO Solutions | project44
Last mile experience, built for your brand
WISMO calls, failed deliveries, and post-purchase silence cost retailers customers and margin. project44 eliminates all three.
project44’s eCommerce logistics platform gives retailers the visibility, intelligence, and communication tools to turn every delivery into a seamless brand experience, from the moment an order is placed to the second it arrives at the door.
160+
last mile carrier integrations
50M
monthly shipments
25B
shipment events tracked
30M
consumer alerts sent monthly
Consumer Visibility
Give shoppers a branded tracking page with real-time shipment updates and personalized delivery alerts, so every post-purchase moment reinforces trust in your brand.
Predictive Delivery Dates
Display delivery date predictions powered by 21 billion shipment events directly in the shopping cart, giving customers the confidence to complete their purchase before they second-guess it.
Last Mile Insights
Get clear, actionable visibility into how your carrier network is performing, so your team can identify what is working, fix what is not, and continuously raise the bar on delivery quality.
Last Mile Resolution
A dedicated hub automatically surfaces distressed shipments in your network and equips your team with self-service tools to resolve issues fast, protecting customer satisfaction at every turn.
Last Mile Connect
Access normalized, enriched, and predictive delivery data across all modes via API. Drive NPS and maintain control of your brand experience with advanced delivery communication.
Delivery Appointment Scheduling
Scheduling is built directly into the branded tracking experience and delivery notifications, making it effortless for customers to book a time that works for them and reducing failed delivery attempts for you.
Benefits
Drive revenue growth
A superior post-purchase experience directly improves NPS, and a 7-point NPS increase correlates to a 1% lift in revenue. Retailers that differentiate on delivery experience see measurable growth.
Reduce operational cost
Accurate, real-time visibility and proactive alerts help businesses reduce WISMO call volume by up to 50%, lowering support costs while improving the customer experience at the same time.
Build lasting loyalty
Predictive delivery dates, real-time tracking, and proactive notifications give customers the transparency they value, making them significantly more likely to return and purchase again.
How it works
01
Drive cart conversion
Show shoppers accurate delivery windows at checkout, backed by the industry’s largest shipment dataset.
02
Keep customers informed
Proactive alerts and predictive delivery dates eliminate uncertainty from the moment an order ships.
03
Predict delivery issues
Machine learning models flag at-risk shipments before they fail, so your team can act before the customer notices.
04
Resolve exceptions fast
A central dashboard lets customer service teams action distressed shipments quickly, reducing resolution time and escalations.
05
Optimize your carrier network
Use performance analytics to negotiate smarter contracts, shift volume to top performers, and continuously improve delivery outcomes.
eCommerce logistics for every team
eCommerce & Marketing
Improve customer experience with industry leading last mile data, configurable branded tracking experiences, and customizable alerts to increase CSAT & NPS.
Customer Service
Decrease WISMO inquiries by 50% and cut time to solve in half with automated case management and a last mile control tower.
Logistics Teams
Proactive notification of order issues to solve exceptions before they impact customers; carrier insights to uncover cost saving opportunities.
Procurement & Finance
Data-driven last mile network optimization with carrier performance metrics that allow you to select the best provider.
Optimize Last Mile Delivery
See how project44 helps retailers reduce WISMO inquiries, improve delivery NPS, and build customer loyalty through every shipment.